How withdrawals work
Every withdrawal is approved by a person. The amount is held the moment you request it and you can follow each step.
A withdrawal goes to an address you have saved in your address book. A newly saved address cannot be paid during its cooldown; the wallet shows when it becomes usable.
When you request a withdrawal the amount leaves your available balance at once and is held. Held funds cannot be staked. A member of staff then reviews the request: there is no automatic approval at any amount or for any tier. After approval it is broadcast, and it is confirmed when the network confirms it. You can follow every step in the wallet.
- You can have one withdrawal open at a time, and you can cancel it while it is under review.
- The network fee is shown before you confirm and is taken from the amount.
- If a withdrawal is rejected or fails, the held amount returns to your balance and you are told why.
- Each verification level has a daily limit: $2,000 at level 0, $10,000 at level 1, $100,000 at level 2, none at level 3.
- Withdrawing while a bonus is active forfeits the bonus; you are asked before it happens.