Rakeback, levels and VIP tiers
Rakeback returns a share of the house edge on every bet. Your tier, set by lifetime wager, sets the share.
Rakeback is stake times the game's house edge times your tier's rate, on the part of each stake that came from cash. It is earned whether a bet wins or loses, in the coin you bet in, and can be claimed to cash at any time with no wagering. What you leave unclaimed is paid on Mondays.
Your VIP tier is set by how much you have wagered from cash since you opened your account, and it never goes down. The VIP page shows the eight tiers and, for every game, rakeback as a percentage of each wager.
Levels come from experience: one point per dollar wagered on a game with a 1% edge, more on games with a larger edge. Each level pays play credits. No tier changes how a withdrawal is approved.