How deposits work
Each coin has one permanent deposit address per account. A deposit is credited after its network confirmations.
Your account has one deposit address for each network, and it never changes. Open the wallet, choose a coin and a network, and send to the address shown. Send only that coin on that network: anything else sent there cannot be credited.
A deposit appears in the wallet as soon as the network shows it, before it is confirmed. It is credited once it has the confirmations that network needs: 2 on Bitcoin, 12 on Ethereum, 20 on Base and Arbitrum, 128 on Polygon, 32 on Solana.
On Ethereum, Base, Arbitrum and Polygon your deposit address is the address derived from your 12 words. A deposit there is first moved into the house wallet and is credited when that move confirms, so it takes one more step than on Bitcoin or Solana.
- A very small deposit, below the network's dust amount, is recorded but not credited.
- If a deposit has been confirmed for more than an hour and is not credited, send us its transaction id.